Last updated: September 6, 2026 — the short version is on top; the formal version follows. They say the same thing.
FamilySeen is operated by Heluva Global Media LLC, 1001 S. Main St. #600, Kalispell, MT 59901, United States. We (“we”, “us”) provide a location sharing service for families at familyseen.com and app.familyseen.com, and through our mobile applications (together, the “Service”). This policy explains what personal data we process, why, and the choices you have. We are the data controller, and you can reach us at[email protected].
_ga) so that repeat visits from the same browser are counted once. It sets no advertising cookies, and we do not use Google Signals or advertising features. You can block the cookie in your browser settings or with the Google Analytics opt-out extension; the site works the same without it.We do not collect your contacts, messages, browsing history, or the content of other apps. We do not fingerprint devices. We do not collect location while your sharing switch is off. We do not advertise, and we do not sell or share your data with advertisers or data brokers.
To show your circle the live map, arrival and departure alerts, SOS alerts, and location history you signed up for; to operate, secure, and improve the Service; and to send you service emails (such as sign-in codes and billing reminders). We do not use your data for advertising, and we do not sell or rent it to anyone.
Only members of circles you have chosen to share with, and only while your sharing switch is on. Turning it off removes you from their map within seconds; your circle sees an honest “Paused sharing” label. There is no mode that lets anyone view your location without appearing on the same map themselves.
Location history is retained for 30 days and then permanently deleted by an automated job that runs in our database — it is not a settings checkbox. Account and circle data are kept while your account exists. When you delete your account, your personal data is deleted, not archived.
The Service runs on managed cloud infrastructure (Supabase and Cloudflare). Data is encrypted in transit. Access within our team is limited to what is needed to operate the Service.
You must be 18 or older to hold a FamilySeen account. A child under 13 can be part of a circle only when a parent or guardian creates that circle, adds them, and consents on their behalf — we treat paying for a subscription with your card as that consent, a method the US Children’s Online Privacy Protection Act recognizes, because the charge tells the cardholder it happened.
For a child in your circle we collect only what the Service needs: a display name, their location while their own sharing switch is on, and battery level. No email, no advertising, no sale of their data, and location history is deleted after 30 days like everyone else’s. As their parent or guardian you can ask us to show you everything we hold about them, delete it, or stop collecting it — write to[email protected] or useour deletion page. Stopping collection means the child leaves the circle, since sharing is what the Service does.
If we make material changes, we will notify account holders by email before the changes take effect. The “Last updated” date at the top always reflects the current version.
Questions about privacy: [email protected].
Heluva Global Media LLC, 1001 S. Main St. #600, Kalispell, MT 59901, United States.